Job Description: Salesforce CRM CoE Lead

Core Experience & Skills:

The Salesforce CRM CoE Lead will spearhead the client’s Center of Excellence (CoE) initiative - driving demand shaping, team structuring, commercial definition, operating model design, hiring, and service delivery initiation. This role serves as a critical bridge between business stakeholders and the Infosys team, requiring deep Salesforce domain expertise, robust CRM/CoE SME capabilities, and the ability to influence and build relationships with C-level executivesEstablish and lead a Salesforce Center of Excellence (CoE), including defining frameworks, best practices, and delivery /governanceDesign and implement Salesforce-centric solutions and technical architectures across multiple Salesforce CloudsDefine and enforce standards for data architecture, integrations,



and security models within the Salesforce ecosystemBuild and maintain strong relationships with senior client stakeholders, acting as a trusted advisor for Salesforce transformation initiativesBuild, mentor, and manage a high-performing offshore team comprising architects, developers, and consultantsCollaborate with sales teams to shape deals, provide solutioning, and support pre-sales activitiesDefine and execute the strategy for building, scaling, and maturing the Salesforce practiceEducation : Any Bachelor's/master's degree+ MBA (preferred)Mandatory Certifications : Salesforce Certified System Architect and Salesforce Certified Application ArchitectTeam : Have led a team of approximately 10 to 30Industry : Financial Services (FINS), with a focus on Insurance and Banking sectorsLocation : Bangalore (preferred), Pune, Hyderabad is also fine.

📌 Salesforce CRM COE Lead (Mumbai)
🏢 Infosys Consulting
📍 Mumbai