Job SummaryWe are hiring Support Executives / Senior Support Executives to handle client queries related to trading, demat, and financial services through calls, emails, and live chat. Ideal candidates have prior calling/voice experience (finance/BFSI preferred), solid communication skills, and the ability to manage multiple support channels with a customer-first approach.Key Responsibilities (KRAs)Handle inbound/outbound calls for account queries, trading issues, transaction status, and follow-upsRespond to client emails clearly and professionally, ensuring timely closureManage live chat conversations, multitasking across queries with speed and accuracyEnsure first-call/first-response resolution; escalate complex cases to the right teamLog all interactions and complaints accurately in CRM/ticketing systemsCoordinate with back-office, dealing,



and compliance teams to close queries within TATEducate clients on products/services (trading account, demat, mutual funds, IPO, PMS)Maintain reports on call/email/chat volumes, TAT, and client satisfactionAdhere to SEBI/exchange guidelines and maintain client data confidentialityDesired Candidate ProfileGraduate in any discipline (Finance/Commerce preferred, not mandatory)2–5 years in a customer support /voice process; finance/BFSI/broking experience preferredExcellent verbal & written communication in English and HindiStrong email etiquette and live chat handling skillsComfortable with MS Office and CRM toolsGood listening skills, patience, and a target-driven attitude

📌 Customer Support Specialist (Mumbai)
🏢 Hem Securities
📍 Mumbai