Position Snapshot

Job TitleSenior Associate — French Underwriting Support Services (L3)Job AreaFrance-Facing P&C; Insurance Underwriting Support — Production UnitRegion ServedFrance (French Domestic Market) — Commercial & Personal LinesLocationIndia (Bangalore)ShiftFrance-facing shift (CET-aligned); rotational, per business requirementExperience2–3 years in P&C; Insurance operations as a Team Member / SME / QAEducationGraduate and aboveLanguageFrench — B2/C1 (mandatory); English — B2 (working proficiency)Reports ToTeam Leader — French UWSS

Role PurposeThe Senior Associate is the production backbone of the French UWSS unit. This role processes underwriting support transactions received directly from a French-speaking insurer/broker, working in native French documentation and French-language customer systems, while maintaining the quality, turnaround, and compliance standards expected of an offshore delivery centre.

Key ResponsibilitiesUnderwriting Support & Production• Policy lifecycle processing: Process current business, endorsements, renewals, and cancellations across the commercial P&C; policy lifecycle, working from French-language submission forms and underwriting instructions• French client tools: Operate customer underwriting/policy administration systems that are configured and presented entirely in French, with no English overlay• Transaction quality: Own end-to-end transaction processing to meet first-time-right and SLA quality standards• Document interpretation: Accurately read, interpret, and action French-language proposal forms, endorsement requests, and broker correspondenceTeam & Stakeholder Support• Daily huddles: Participate in and support the Team Leader during daily huddles; share process/business updates with the wider team• Escalation handling: Manage timely resolution of chasers and escalations raised by the French onshore team or broker• Customer engagement:



Participate in customer engagement sessions conducted in French where required• Peer enablement: Provide process inputs/on-the-job guidance to newer joiners to sustain delivery predictabilityCompliance & Governance• Data protection: Ensure adherence to Data Protection standards (GDPR-aligned, given the France/EU client base)• Policy adherence: Comply with client-specific policies, underwriting authority limits, and regulatory requiremnts applicable to the French market• Customer service: Maintain a zero-complaints mindset in all customer-facing and back-office interactions

Language & Communication Requirement........ French Language Requirement . Non-Negotiable

This role requires demonstrable fluency in French (minimum B2, C1 preferred) . reading, writing, and comprehension . as all source documents, underwriting forms, and client production tools operate natively in French. English is required only for internal Mphasis reporting and team communication. DELF/DALF certification or equivalent is preferred evidence of proficiency.

Skills & CompetenciesDomain Skills. Deep understanding of the P&C; insurance industry and the underwriting phases of a commercial policy lifecycle. INS Certification or equivalent P&C; insurance certification preferred. Aspiration to build a long-term career in P&C; insurance operationsLanguage Skills. French . B2/C1 minimum: reading, writing, and verbal comprehension. Excellent interpersonal and comprehension skills; professional email writing in French and EnglishTechnical Skills. Proficient in MS Office suite. Comfortable operating client platforms and portals configured in FrenchKey Performance Indicators (KPIs). Production throughput vs. target. First-Time-Right (FTR) / quality accuracy score. TAT / SLA adherence on transactions and chasers. Escalation resolution timeliness. Zero customer complaints. French-language assessment / certification score

Career PathSenior Associate ¨ Subject Matter Expert (SME) ¨ Team Leader, French UWSS . with continued French-language upskilling supported through internal training pathways.

📌 Senior Associate (Mumbai)
🏢 Mphasis
📍 Mumbai