Assistant Manager Manager Operations Location Gurgaon Experience 35 Years Position Overview We are seeking a dynamic and experienced Assistant Manager Manager Operations to oversee our roadside assistance operations The ideal candidate will have a strong background in the RSA industry with proven experience in call center operations management This role demands exceptional leadership skills the ability to manage large teams and a commitment to operational excellence in a fastpaced environment Key Responsibilities Team Management Lead and manage a large team of customer support and dispatch professionals ensuring high levels of performance and engagement Operations Oversight Oversee 24x7 operations ensuring productive and effective service delivery in line with company standards Stakeholder Management Maintain strong relationships with internal and external stakeholders ensuring clear communication and alignment on operational goals Vendor Management Collaborate with vendors to optimize service delivery and manage contractual obligations effectively Client Management Serve as a primary point of contact for clients addressing inquiries and resolving issues promptly SLA Management Monitor and manage Service Level Agreements SLAs ensuring compliance and timely escalation of issues as needed Performance Metrics Analyze operational performance metrics and implement strategies for continuous improvement in service delivery and customer satisfaction HighVolume Operations Manage highvolume customer support and dispatch operations ensuring swift response times and effective resolution of customer issues Mandatory Requirements Proven experience in the Roadside Assistance RSA industry Strong background in call center operations management Demonstrated experience in managing large teams Excellent communication and stakeholder management skills Experience in vendor management and client management Expertise in SLA management and escalation handling Preferred experience in highvolume customer support and dispatch operations Ideal Candidate The ideal candidate should be capable of managing 24x7 operations in a fastpaced roadside assistance environment and driving operational excellence A proactive approach to problemsolving strong analytical skills and the ability to thrive under pressure are essential for success in this role Why Join Us Opportunity to work in a dynamic and fastpaced environment Be part of a company that values innovation and operational excellence Competitive salary and benefits package Compensation 600 000 00 750 000 00 per year Experience Roadside Assistance 3 years Required Location Gurugram Haryana Gurugram Required Work Location In person

📌 Operation Manager Roadside Assistance Industry (Gurugram)
🏢 Career Bloc
📍 Gurugram