Note The job is a remote job and is open to candidates in USA The Cigna Group is dedicated to improving health and vitality through its divisions Cigna Healthcare and Evernorth Health Services They are seeking a Network Operations Manager to oversee provider data management initiatives ensuring operational excellence and collaboration with crossfunctional teams to optimize network performance ResponsibilitiesOversee provider maintenance intake and inventory by assessing current and projected workload projects and enterprise initiatives recommend and execute resource alignment to meet demandServe as a subjectmatter expert for HCP data operations market structures and provider dataloading toolsLead team performance against quality productivity and turnaroundtime objectives support resolution of complex data issues and proactively mitigate operational riskMonitor operational health through consistent use of tracking and reporting tools analyze trends in volume aging quality and throughput to identify risks and continuousimprovement opportunitiesPartner with Quality to identify error trends drive defect reduction and implement process improvements that improve accuracy and compliance outcomesCollaborate with Automation Solutions and Technology teams to responsibly deploy efficiency and automation solutions ensuring accuracy scalability and alignment with network market and grouploading requirementsPartner with solutions teams to monitor postdeployment performance validate expected outcomes and drive value realization across efficiency automation and transformation programsEnable strong global service partner performance by partnering on operational readiness clarity of expectations and ongoing performance oversight aligned to quality productivity and turnaroundtime outcomesLead rootcause triage for performance issues inventory challenges or quality defects in partnership with global service providers and matrix teams drive corrective actions and preventative improvementsPartner with solutions automation and global service teams to identify deploy and sustain efficiency improvements support adoption while monitoring impact to operational health quality and value realizationProvide oversight for initiatives requiring onshore PIDM resources by managing milestones delivery timelines and resource utilization serve as project lead as neededEstablish and maintain robust partnerships with Provider Services Contracting Network Solutions Development NS D Quality and other matrix stakeholders to support execution of the provider data strategyProvide clear concise status updates to leadership on operational performance risks and initiative progressSkills Bachelors degree or higher strongly preferred or equivalent work experience required5 years of experience in provider data management network operations healthcare operations or a related field2 years of people leadership experience with demonstrated accountability for team performance and development requiredProven experience managing inventory turnaround times and operational throughput in a highvolume regulated environmentExperience partnering with Quality Automation and Technology teams to deploy operational efficiency solutions responsiblyDemonstrated ability to analyze operational data monitor performance trends and translate insights into actionable improvementsExperience managing projects or initiatives across matrixed teams including milestone tracking and resource planningStrong communication and stakeholdermanagement skills with the ability to provide executiveready updatesBenefitsEligible to participate in an annual bonus plan Starting on day one of your employment youll be offered several healthrelated benefits including medical vision dental and wellbeing and behavioral health programs We also offer 401 k company paid life insurance tuition reimbursement a minimum of 18 days of paid time off per year paid holidays and leaves of absence Company Overview The Cigna Group is a healthcare firm that focuses on providing hospital services and innovative solutions for better health It was founded in 1981 and is headquartered in Bloomfield Connecticut USA with a workforce of 10001 employees Its website is https www cigna com