Job Summary

We are looking for an experienced and energetic Malayalam BPO Trainer to train and develop BPO employees in customer service, communication, process knowledge, call handling, and quality standards. The ideal candidate should be fluent in Kannada and/or Hindi, with strong training and presentation skills.

Key Responsibilities

- Conduct training sessions for new joiners and existing BPO employees.
- Provide training in malayalam based on process requirements.
- Train employees on customer handling, communication skills, call etiquette, and professional behavior.
- Explain process guidelines, SOPs, FAQs, and escalation procedures.
- Conduct role plays, mock calls, assessments, and practical training sessions.
- Monitor trainee performance and provide regular feedback.
- Identify knowledge gaps and arrange refresher training.
- Coordinate with Operations and Quality teams to improve employee performance.
- Maintain training attendance, assessment scores, feedback, and performance reports.
- Ensure trainees meet the required quality and productivity standards before moving to production.
- Keep training materials and process documentation updated.

Required Skills

- Excellent communication skills in Malayalam.
- Good English communication skills.
- Strong presentation and classroom-training skills.




- Good understanding of BPO/customer service processes.
- Ability to conduct mock calls and practical training.
- Solid interpersonal and coaching skills.
- Good knowledge of MS Office / Google Workspace.
- Ability to motivate and engage trainees.

Qualification

- Any Bachelor's degree or equivalent qualification.
- Prior experience as a BPO Trainer, Process Trainer, Quality Analyst, or Senior Customer Support Executive is preferred.

Experience

- 1–3 years of relevant BPO training or customer service experience preferred.
- Candidates with strong BPO experience and excellent communication skills may also be considered.

Preferred Candidate

- Malayalam fluency is mandatory.
- BPO training experience preferred.
- International/domestic voice process experience will be an added advantage.
- Immediate joiners are preferred.

Key Performance Indicators (KPIs)

- Trainee assessment scores
- Training completion rate
- Nesting performance
- Quality and process adherence
- Trainee productivity after deployment
- Training feedback scores

Pay: ₹25,000.00 - ₹55,000.00 per month

Benefits:

- Food provided
- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 BPO Trainer - Malayalam (India)
🏢 sarajobs
📍 India