**Job Description:** **Control Testing Utility (CTU) Strategy, Governance & Automation (SG&A;) - C11** **Location - Pune, India.** We're currently looking for a high caliber professional to join **Control Testing Utility - Strategy, Governance & Automation (SG&A;) India team C11** . This is an Individual Contributor (IC) role based in Pune, India. **About the Team:** The **Central Control Capabilities (CCC)** function is responsible for driving **Monitoring & Testing (M&T;)** of key controls across the enterprise. The function comprises four groups: Control Assessment Call Listening Central Testing **Strategy, Governance & Automation (SG&A;)** The **Control Assessment** and **Central Testing** functions partner with the Control Owners (CO) and the In-business Control (IBC) Teams to conduct all the M&T; activities for the key controls in scope of the Control Testing. These activities include: + Control Design Assessments (CDA) + Development of Operational Effectiveness Monitoring (OEM) and Operational Effectiveness Testing (OET) tools + Monitoring Design Assessments (MDA) and Testing Design Assessments (TDA) + Execution of OEM and OET activities + Disposition and resolution of exceptions identified through Monitoring & Testing activities The **Central Testing** function is primarily based in Citi Service Centers (CSC) in India. and is organized into three verticals: M&T; Execution M&T; Automation **Strategy, Governance & Automation (SG&A;) India** The Strategy, Governance & Automation (SG&A;) India function within the Central Testing organization is responsible for driving the strategy and defining the operating model for the Central Testing function in coordination with the SG&A; India for Central Control Capabilities organization. **The Officer will report to the SG&A; India Head and play a key role in reporting, analytics, governance, stakeholder management, and continuous improvement initiatives across the Central Testing organization.** **Role Overview:** This role requires a strong combination of Control testing lifecycle, reporting, analytics, governance, stakeholder management skills, abilities to effectively manage data sourcing, analysis, reporting, driving periodic calls, issue management, and integration efforts. **The ideal candidate will possess:** + Experience 7-10 yrs + Advanced analytical and reporting skills + AI fluency and the ability to leverage approved AI tools to enhance reporting and analytics **Key principles underpinning this role include:** + **Data Integrity & Governance:** Establish a "single source of truth" by rigorously cleaning and governing data to guarantee accuracy, consistency, and compliance through robust data governance practices. + **Granularity & Accessibility:** Store,



analyze publishing data at the most detailed level possible, making it seamlessly available to intended users. + **User-Centric Design:** Create reports, build data visualizations and dashboards following natural human cognition keeping layouts clean, reducing noise, and choosing charts strategically (e.g., bar charts for comparisons, line graphs for trends). + **Continuous Improvement:** Treat reporting and business intelligence as an evolving capability by continuously enhancing dashboards, metrics, and reporting frameworks to meet changing business needs. **Key Responsibilities:** **Reporting & Analytics** + Publish timely and accurate reporting for Control Testing Execution (CTE) teams and other reporting platforms. + Ensure reporting accuracy, completeness, and adherence to agreed timelines. + Provide actionable insights to leadership through detailed analysis and management reporting. + Analyze business data to identify trends, patterns, themes, and areas requiring management attention. + Perform in-depth analysis of incidents (INCs), including month-over-month trend assessments. + Conduct deep-dives into identified trends and themes to determine root causes, improvement opportunities, and corrective actions. + Develop and maintain dashboards and data visualizations using tools such as Power BI and Tableau. + Ensure periodic reporting is delivered within agreed service levels and proactively communicate any exceptions or delays. **Governance & Stakeholder Management** + Moderate BAU governance calls for the Control Testing Execution organization (~750 participants), providing guidance and operational support. + Manage and maintain databases containing workforce and operational information for approximately 750 CTE resources. + Respond to stakeholder escalations and ad hoc requests, ensuring timely and effective resolution. + Support leadership teams with timely insights and management information to facilitate decision-making. + Collaborate effectively across functions and stakeholder groups to drive business outcomes. **Risk & Control Oversight** + Track, manage, and escalate incident tickets raised by CTE teams, ensuring timely resolution. + Perform reviews to proactively identify risks, including duplication checks and Halo reporting reviews.



+ Apply sound risk and control principles in day-to-day activities and appropriately escalate issues when required. + Support governance, regulatory, and audit-related reporting requirements as needed. **Continuous Improvement & Strategic Support** + Identify opportunities for process improvement, automation, and operational efficiency. + Support implementation of standardization and enhancement initiatives across reporting and governance processes. + Leverage approved AI tools and technologies to improve reporting capabilities, analytics, and dashboard development. + Contribute to team resilience by cross-training and supporting colleagues during periods of increased demand or contingency requirements. + Continuously seek opportunities to improve data quality, reporting effectiveness, and stakeholder experience. **Education** + Bachelor's degree in business Analytics, Marketing, Business, Finance, Statistics, Related quantitative disciplines **Shift timings** + Comfortable to work in EMEA Shift **1:30 PM IST to 10:30 PM IST** . ------------------------------------------------------ **Job Family Group:** Controls Governance & Oversight ------------------------------------------------------ **Job Family:** Quality Assurance, Monitoring & Testing ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Analytical Thinking, Assurance Strategy, Constructive Debate, Controls Assessment, Controls Lifecycle, Digital Skills (Including AI), Policy, Procedure, and Regulation, Risk Remediation, Stakeholder Management. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career chance review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi's_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

📌 Reporting & Analytics - Controls Testing Utility (Pune)
🏢 Citigroup
📍 Pune