Role Overview
We are looking for a reliable and energetic Rental Operations Associate to manage the daily business operations at our electric bike rental hub. In this role, you will be the main point of contact for our customers, ensuring smooth day-to-day bike check-ins, tracking daily ride logs, handling digital payments, and maintaining strict payment collection targets.

Key Responsibilities :
Payment Collection & Cash Management Collect payments: Receive regular rental payouts from customers securely via cash, UPI, or card apps. Track dues: Check the central database daily to identify overdue customer accounts and send polite payment reminders. Reconcile logs: Match daily collections against physical cash deposits and system transaction histories to ensure zero errors.

Service & Fleet OperationsOnboard clients: Verify customer driving licenses, ID proofs,



and securely process rental agreements before handing over the keys.Check-in/Check-out: Inspect electric bikes using our mobile app during vehicle dispatch and return to log any damage or physical wear.Maintain logs: Keep exact digital records of all running rentals, active bookings, and returned fleet units.

Customer CoordinationSupport queries: Address walk-in customer issues and answer calls regarding billing discrepancies or rental extensions.Escalate technical faults: Coordinate directly with the mechanical/battery team if a customer reports any operational vehicle issues

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Rental Operations Associate (India)
🏢 Chhaya Agency
📍 India