Client Success Engineer – Refined Job Description

Job Title: Client Success Engineer

Key Responsibilities

Customer Project Management

- Ensure all required order information is received and projects can be delivered within the committed timeline.
- Complete the Discovery Phase by gathering and validating customer requirements.
- Coordinate with customers and internal teams to ensure timely project completion.
- Create project plans and provide regular progress reports to customers.

Customer Service

- Handle customer calls whenever required and resolve escalated support cases.
- Support and resolve issues escalated by the First Level Support team.
- Ensure solutions are provided within the agreed turnaround time.
- Maintain accurate records of all customer interactions and case activities.
- Ensure services provided are properly billed and paid for.
- Document issues and resolutions through Knowledge Base Articles for future reference.
- Create and modify Crystal Reports as per customer requirements.

Training & Customer Enablement

- Plan, package, and deliver customer training sessions remotely or onsite.
- Help customers become familiar with the Windowmaker software through demos, trials, and guided sessions.




- Prepare presentations, training materials, and videos for advanced or complex features.
- Provide training and guidance to the First Level Support team.

Management Reporting

- Prepare and submit daily and weekly reports to management regarding project and support activities.

Data Projects

- Analyze customer requirements and prepare project specifications.
- Perform data setup and configuration based on approved specifications.
- Conduct code/release testing and quality assurance activities.
- Ensure compliance with company standards and processes.

Qualifications & Experience

- Engineering Graduate with basic computer knowledge, preferably in software or IT-related fields.
- 1 to 8 years of experience in Customer Support, Client Success, or Technical Support roles.
- Freshers with excellent communication skills are also encouraged to apply.
- Valuable analytical, problem-solving, and coordination skills.
- Strong verbal and written communication skills.

Skills:- Help desk, IT service management, Technical support, voice support, Customer Support and Customer Relationship Management (CRM)

📌 Client support engineer (Vadodara)
🏢 Hunarstreet Technologies
📍 Vadodara