- Handle IT support tickets via phone, email, or ticketing system.
- Troubleshoot hardware/software issues (laptops, desktops, printers, peripherals).
- Provide support for dialer, softphone email, and collaboration tools.
- Escalate unresolved issues to L2/L3 support teams.
- Support basic network connectivity issues (OS, Wi-Fi, VPN).
- Ensure timely resolution of IT requests with user first approach.
- Required Skills Basic knowledge of Windows OS, MS Office, and common IT applications.
- Understanding of hardware/software components and troubleshooting.
- Valuable communication skills (Hindi/English).
Interview Address: Unit No- 508-510, 5th Floor, Well-Done Techpark, Sec-48, Gurgaon, Haryana | 122001, India
Location: https://share.google/2hmWH1YAYV1tErqZK
Contact Person: Ashika Tomar
Mob: +91-XXXXXXXXXX
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
📌 IT Support Engineer (India)
🏢 MoneyCat
📍 India
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