- Must be aware of shrinkage, attrition, AHT, NPS, CSAT , DSAT , SLA etc.
- Must have 2 year exp in the same role & 2-5 years total in a domestic voice process.
- Salas exp for outbound process
Skills: Team Leadership, Process Management, Data Analysis, crm software, performance metrics, Customer Service
Experience: 1.00-6.00 Years
📌 Hiring For Team Leader Inbound & outbound Process (Mumbai)
🏢 Witbloom Training Placement
📍 Mumbai
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