Provide technical assistance and support to customers via chat email phone or ticketing systems Troubleshoot hardware software network and applicationrelated issues Diagnose technical problems and provide effective solutions within defined timelines Log track and manage customer issues using CRM or ticketing tools Escalate complex technical concerns to higherlevel support teams when required Guide customers through stepbystep problemsolving processes Monitor and follow up on open tickets to ensure timely resolution Maintain accurate records of customer interactions and technical issues Assist customers with product installation configuration and troubleshooting Collaborate with internal teams to resolve technical incidents and service requests Ensure adherence to service level agreements SLAs and quality standards Stay updated on product features system updates and technical documentation Identify recurring issues and provide feedback for process improvements Deliver excellent customer service while maintaining high customer satisfaction scores Support end users with account access password resets and systemrelated queries

📌 Technical Support Associate (Bengaluru)
🏢 Wroots Global Private
📍 Bengaluru