SAPDCEM Digital Customer Engagement Manager This is SAP Customer Engagement Manager position which is elevated role as per career progression pathforSAP Basis consultant who would like to become SDM Account Manager Service Manager in their career journey Primary role responsibilityforthis role is to understand customer requirements about their SAP Landscape and facilitate solutions technical services with alignment of SAP backend support TechOps team on SAP RISE Platform dCEMis primary SPOCforRISE customers and will engage with customers on regular basis to provide guidance about their SAP Landscape functioning OR any maintenances planned unplanned DCEMteam member works very closely with SAP IAE CAA TSM CDM teams to ensure Customer has all necessary guidance information neededfortheir SAP Landscape functioning planning Refer detailed Roles Responsibilities below SAP RISE Platform offers all latest SAP Technologies Products with optionsforcustomer to select their own Hyperscaler AWS Azure or GCP This role is Customer facing and will require to join meetings answer technical queries from customer team present assessments Since it is an Engagement Manager role so there is no expectation from the resource to perform any handson work Technical Skill Set required to perform above tasks Technical expertise in SAP Basis area with minimum of 5 years of experience 2Cloudknowledge e g through Solution Management Consulting and or Delivery Program management Good understanding handson experience required in S 4 HANA Application HANA database Experience in SAP Upgrade Migration OS DB is mandatory Experience in SaaS products Ariba Salesforce C4S etc integration with SAP Landscape is plus Handson experience in any of hyper scaler AWS Azure GCP is needed Scopeforthe career Have a scope of learning new technologies on SAP Products S 4HANA HANA Database MDG SaaS Products Ariba Salesforce etc Cloud AWS Azure OR GCP Will have access to all SAP internal training learning materials to gain knowledge in latest technologies Will gain exposure to all latest build architectures in one single place position which will be valuable useful in future Generally this exposure is not available in any regular SAP Basis position Will not be assigned dedicated to one single customer but will engage with Multiple customers in various Industries to gain knowledge about different SAP Landscape setups Delivery processes Challenges Will rotate in different internal SAPdCEMCoE Migrations Upgrade Escalation GoLive etc Key tasks comprise the following Technical Architecture Landscape issues queries guidance to end customers Supports sales to delivery handover and customer onboarding to SAP EnterpriseCloudServices Contributes to onboarding transitioning customers to SAP ENTERPRISECLOUDSERVICES Orchestrates the overall service project delivery according to planned scope budget and milestones Supports in deescalations of critical customer situations Supports critical customer situations in conjunction with Major Incident Management MIM SAP EnterpriseCloudServices Customer Office teams and SAP Product Support as applicable Contributes to customer release and maintenance activities Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise Executes and supports problem management and continuous improvement Contributes to the liaison with different SAP stakeholders esp Virtual customer success partner involved in the accounts to ensure customer success Supports in reviewing account status and analyzing if account needs to be transitioned to another team based on growth in volume or complexity of the account overtime Systematic and faster onboarding of associates mandatory trainings documentation Enable continuous delta KTs on new topics and refresher sessions Primary pointers Proven handson technical experience Basis skillset with Migration experiences from OnPrem to the cloud workplace Hyperscaler understanding and experience Understanding of Technical Managed Services and related ITSM processes Excellent internal and external stakeholder management presentation and communication skills Customer focus Networking Relationship Building Resultsdriven Selforganized Kind Note If selected we need the candidate to travel to Bangalore Noida location HCL Tech office to complete the onboarding formalities This is remote work fornow

📌 Sap Basis Consultant (Mumbai)
🏢 HCL Technologies
📍 Mumbai