We are looking for a chat support executive to manage customer queries and orderrelated activities through chat The role requires solid communication skills quick problemsolving ability and effective coordination with the operations team to ensure customer issues are resolved promptly Key Responsibilities Handle customer queries and requests through chat support Manage and monitor orders including orderrelated queries updates and issues Coordinate closely with the operations team to resolve customer and orderrelated concerns Follow up with the relevant teams to ensure issues are resolved within the expected turnaround time Provide accurate and timely information to customers Maintain proper records of customer interactions and orderrelated issues Escalate complex or unresolved issues to the appropriate team or supervisor Ensure a positive customer experience through professional and courteous communication Follow defined processes SOPs and servicelevel standards Identify recurring issues and share feedback with the concerned teams for improvement About Company Jungleworks is a techloaded solution for your ondemand business From customerfacing to delivery management and customer engagement platforms we provide a technology suite for everything Our product list consists of Yelo Tookan Panther and Hippo