Essential Qualifications 6 years in client support customer success or client services with at least 3 years managing a team Experience leading support operations in a complex dataintensive workplace where answer quality matters more than speed financial data SaaS platforms research services or capital markets technology preferred Demonstrated ability to improve CSAT reduce resolution times and scale support operations without sacrificing quality Robust data fluency comfortable pulling support metrics building reports identifying trends and presenting findings clearly to leadership Excellent written and verbal communication skills across audiences from end users to senior stakeholders Experience managing distributed or offshore team members specific history of retaining and growing talent to address complex and product related inquiries Familiarity with Salesforce or equivalent case management systems Background in commercial real estate financial data or institutional SaaS is a plus not a requirement

📌 Assistant ManagerClient Support and Commercial Operation Nagpur
🏢 Straive
📍 Nagpur