We are looking for a responsible and organized Production & Service Executive to manage production coordination, service activities, procurement, inventory, ERP entries, customer communication, and vendor follow-ups. Reporting to the Senior Manager

The ideal candidate should have good coordination skills, basic technical understanding, and the ability to handle multiple tasks and follow up with customers, vendors, and technicians.

Key Responsibilities

1. ERP & Documentation

- Manage day-to-day entries in Odoo ERP for production and service activities.
- Create and manage service tickets, purchase orders, dispatches, BOMs, costing, and internal transfers.
- Upload signed and stamped delivery challans, service reports, installation reports, site photographs, and other documents.
- Maintain accurate and updated service and production records.

2. Production & Procurement

- Coordinate production activities and ensure timely completion of orders.
- Follow up with vendors for raw materials, spare parts, and other requirements.
- Identify and develop new vendors as required.
- Prepare and follow up on purchase requisitions.
- Coordinate with vendors to ensure timely availability of materials.

3. Service Coordination

- Coordinate with service technicians for complaints, repairs, installations, and site visits.
- Receive and verify service reports and update them in Odoo.
- Prepare repair quotations and coordinate with customers for approval and finalization.
- Track pending service jobs and ensure timely closure.

4. Customer Communication

- Communicate with customers through calls, emails, and WhatsApp regarding service, repairs, installations, quotations,



and deliveries.
- Respond promptly to customer queries and coordinate internally for resolution.
- Follow up on payments related to completed repair and service jobs.

5. Inventory Management

- Monitor inward and outward movement of products, spare parts, and materials.
- Maintain optimum inventory levels and avoid unnecessary stock accumulation.
- Track spare parts/materials kept for repairs for long periods.
- Regularly check inventory and coordinate replenishment when required.

6. Sales & Lead Generation

- Identify potential sales opportunities during service visits, repairs, installations, and customer complaints.
- Generate leads for new products/services based on customer requirements.
- Coordinate with the sales team for further follow-up and conversion.
- Performance-based incentives may be applicable for qualified leads and sales generated through service activities.

7. Coordination & Reporting

- Coordinate between production, service, purchase, stores, accounts, sales, vendors, and customers.
- Track pending activities and ensure timely follow-up.
- Prepare regular status updates related to production, service, procurement, inventory, and pending jobs.
- Take ownership of assigned tasks and ensure timely completion.

Candidate Profile





Required Skills:

- Good communication and follow-up skills.
- Basic knowledge of production, service, procurement, or inventory management.
- Good working knowledge of MS Excel and MS Office.
- Experience with ERP software such as Odoo will be an advantage.
- Ability to communicate professionally with customers and vendors.
- Strong coordination, documentation, and organizational skills.
- Ability to handle multiple tasks and meet deadlines.

Experience

1–3 years of experience in production coordination, service coordination, procurement, operations, or a similar role.

Education

Diploma / ITI / Graduate / Engineering qualification in Mechanical, Electrical, Electronics, or a related field.

What We Offer

- Secure full-time employment.
- Opportunity to work across Production, Service, Procurement, Inventory, and Customer Coordination.
- Performance-based growth and incentives.
- Opportunity to develop technical and operational skills.

Preferred Candidate

A proactive person who is comfortable with customer follow-ups, vendor coordination, ERP work, service coordination, and day-to-day operational responsibilities.

Candidates who can join immediately or within a short notice period will be preferred.

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits:

- Provident Fund

Ability to commute/relocate:

- Mahim, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

- 3years: 1 year (Preferred)

Location:

- Mahim, Mumbai, Maharashtra (Preferred)

Work Location: In person

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