Job Description – IT Support Executive (ITSM)

Job Title: IT Support Executive

Department: Information Technology

Location: Amritsar

Employment Type: Full-Time

Job Summary

We are seeking a proactive IT Support Executive to provide day-to-day technical support for

hardware, software, and network-related issues. The ideal candidate will be responsible for

maintaining IT infrastructure, managing IT assets, supporting end users, and ensuring smooth

operation of all IT systems across the organization.

Key Responsibilities

 Install, configure, and troubleshoot desktops, laptops, printers, scanners, and other IT

peripherals.

 Install, upgrade, and maintain operating systems, business applications, antivirus

software, and productivity tools.

 Provide technical support to employees for hardware, software, email, and network-

related issues.

 Configure user accounts, email IDs, Microsoft 365/Google Workspace, and access

permissions.

 Maintain and track IT assets, including laptops, desktops, software licenses, accessories,

and inventory records.

 Perform regular system health checks, software updates, and preventive maintenance.

 Coordinate with vendors for procurement, warranty claims, repairs, and replacements.

 Maintain IT documentation, asset registers, SOPs, and support logs.

 Participate in IT audits and compliance activities by ensuring accurate documentation

and software license compliance.

 Support network devices such as routers, switches, Wi-Fi access points, and printers.





 Ensure data security by following company IT policies and implementing endpoint

security measures.

 Assist in onboarding and offboarding employees by configuring and recovering IT assets.

 Monitor backup processes and report any system issues promptly.

Required Skills

 Strong knowledge of Windows, Microsoft Office, Microsoft 365, and Google Workspace.

 Good understanding of computer hardware, software installation, and troubleshooting.

 Basic knowledge of networking (LAN/WAN, TCP/IP, Wi-Fi, DNS, DHCP).

 Experience with Active Directory and user account management is an advantage.

 Robust problem-solving, communication, and customer support skills.

 Ability to manage multiple support requests and prioritize tasks effectively.

Qualifications

 Bachelor's degree or Diploma in Computer Science, Information Technology, or a related

field.

 1–3 years of experience in IT Support, System Administration, or Helpdesk.

 Relevant certifications such as CompTIA A+, Microsoft, or Google Workspace are an

added advantage.

Key Performance Indicators (KPIs)

 First-call resolution rate.

 Average incident resolution time.

 IT asset inventory accuracy.

 User satisfaction (CSAT).

 System uptime and availability.

 Compliance with IT security policies and audit requirements.

 Timely completion of preventive maintenance activities.

Skills: Hardware Maintenance

Experience: 0.00-2.00 Years

📌 IT Support Executive (Amritsar)
🏢 MITS SOLUTION PRIVATE
📍 Amritsar