Job Description -

Position Overview

We are looking for an experienced and highly polished Operations Manager to oversee the day-to-day operations of an international luxury members’ club.

The role will have end-to-end operational responsibility for Front Office, Housekeeping, Engineering/Facilities and Wellness, ensuring seamless coordination between departments and consistently delivering exceptional experiences to our HNI/UHNI members.

The ideal candidate should have strong exposure to luxury hospitality standards, operational excellence, service recovery, team leadership and membership.

Key Responsibilities

1. Overall Club Operations

- Manage and monitor the daily operations of the Club across all assigned departments.
- Ensure smooth coordination between Front Office, Housekeeping, Engineering/Facilities and Wellness.
- Establish and maintain international luxury service standards across all touchpoints.
- Conduct regular operational inspections and ensure immediate corrective action wherever required.
- Develop and implement operational SOPs, checklists and service standards.
- Monitor operational costs while maintaining the required luxury service standards.
- Ensure compliance with all applicable statutory, safety, hygiene and Club policies.

2. Front Office & Member Experience

- Ensure exceptional and personalized service for HNI/UHNI members and VIP guests.
- Monitor member arrivals, departures, requests, complaints and special arrangements.
- Ensure effective coordination between Front Office, Concierge, Butler and other departments.
- Drive service recovery and ensure member concerns are resolved promptly and professionally.
- Review member feedback and identify opportunities to improve the overall Club experience.

3. Housekeeping

- Oversee housekeeping standards across member areas, washrooms, changing rooms and operational areas.
- Ensure consistently high standards of cleanliness, hygiene, presentation and detailing.
- Conduct regular inspections and ensure corrective actions are implemented.
- Monitor housekeeping manpower, productivity, inventory and consumable costs.

4. Engineering & Facilities

- Ensure uninterrupted functioning and presentation of all Club facilities.




- Coordinate preventive and corrective maintenance.
- Monitor HVAC, electrical, plumbing, water systems, lifts, fire & life-safety systems and other critical infrastructure.
- Ensure timely closure of maintenance issues and minimize operational downtime.
- Coordinate with external vendors and contractors and monitor service quality.

5. Wellness Operations

- Oversee operational standards across Spa, Gym, Salon, Pool and Wellness services.
- Ensure consistent member service, hygiene, safety and grooming standards.
- Monitor appointment flow, service delivery and member feedback.
- Coordinate with Wellness HODs to improve productivity, service quality and member engagement.

6. Team Leadership

- Lead, mentor and develop operational teams and HODs.
- Set clear performance expectations and monitor departmental KPIs.
- Ensure appropriate manpower deployment based on member traffic and operational requirements.
- Conduct regular departmental meetings and operational reviews.
- Identify training requirements and coordinate with HR/L&D.;
- Promote a culture of ownership, accountability, discipline and service excellence.

7. Vendor & Cost Management

- Manage operational vendors and service partners.
- Monitor contracts, service levels and vendor performance.
- Review operational expenses and identify opportunities for cost optimization without compromising member experience.
- Ensure proper inventory control and minimize wastage.

8. Safety, Compliance & Risk Management

- Ensure compliance with Club policies, statutory requirements and safety standards.
- Conduct regular operational and safety audits.
- Ensure emergency preparedness and appropriate response procedures.
- Coordinate with Security, HR and other departments on operational incidents.




- Maintain proper documentation and ensure timely closure of incidents.

Key Performance Indicators

- Member satisfaction and service quality
- Operational efficiency
- Departmental KPI achievement
- Complaint resolution and service recovery
- Housekeeping and hygiene audit scores
- Engineering uptime and preventive maintenance compliance
- Wellness operational performance
- Manpower productivity
- Cost control and budget adherence
- Vendor performance
- SOP and compliance adherence
- Staff engagement, discipline and retention

Candidate Profile

- 10–15 years of relevant experience, preferably in luxury hospitality.
- Experience in a 5-star hotel, ultra-luxury resort, international luxury club or private members’ club.
- Strong understanding of Front Office, Housekeeping, Facilities/Engineering and Wellness operations.
- Experience managing multiple departments and large operational teams.
- Proven experience handling HNI/UHNI and highly discerning clientele.
- Robust commercial and cost-management understanding.
- Excellent communication, leadership and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Highly organized with exceptional attention to detail.
- Professional, polished and confident personality.
- Strong understanding of international luxury service standards.

Preferred Background

Candidates from international luxury hotels, premium private members’ clubs, luxury resorts or high-end hospitality brands will be preferred.

Experience in managing a multi-functional luxury operation with responsibility across Front Office, Housekeeping, Engineering/Facilities and Wellness will be a strong advantage.

Candidates from leading luxury hospitality brands such as The Ritz-Carlton, Four Seasons, St. Regis, Mandarin Oriental, Aman, Oberoi, Taj, Rosewood or equivalent luxury properties would be preferred.

What We Are Looking For

A hands-on luxury hospitality professional who can have complete operational experience—from the moment a member enters the Club until the moment they leave—and ensure that every touchpoint reflects international standards of service, elegance, efficiency and discretion

📌 Operations Manager(17) (Delhi)
🏢 Mitr HR Private
📍 Delhi