Position Overview
The AGM – Client Relationship Management (International Business Sales) is responsible for building,
managing, and growing long-term relationships with international clients to drive sustainable revenue,
retention, and market expansion. This role bridges strategic account management, cross-border sales
execution, ensuring the organization delivers a consistent, culturally intelligent, and commercially sound
client experience across all markets served.
Key Responsibilities
Client Relationship Management
• Own end-to-end relationships with key international clients, importers, distributors, and trading partners,
ensuring account health, order continuity, and long-term business growth.
• Develop and maintain comprehensive account-specific relationship plans for each key client, covering
annual/seasonal volume and revenue targets, structured engagement cadences with buyers and
procurement teams, stakeholder mapping across client organizations, and risk mitigation strategies.
• Lead regular business reviews with key accounts, covering order fulfilment, quality compliance, pricing
trends, and market outlook to strengthen partnerships.
• Identify upsell and new market opportunities by analysing customer demand, consumption trends, and
emerging product requirements.
• Build multi-level relationships across client organizations, from procurement teams to senior
management, to strengthen accounts and secure long-term partnerships.
• Monitor key account health metrics including order consistency, payment cycles, claims/rejections, and
contract renewals to identify risks and take proactive corrective action.
• Act as the key point of contact for major accounts, ensuring high levels of client satisfaction and
retention
• Identify upselling/cross-selling opportunities and manage the full client lifecycle.
• Adapt communication, negotiation, and engagement styles to the cultural and business norms of each




market.
• Build a regional playbook capturing local business etiquette, decision-making patterns, and relationship
expectations.

International Trade Fairs & Business Development
• Represent the company at key international trade fairs and industry events such as Gulfood, ANUGA,
and SIAL to enhance brand visibility.
• Plan and coordinate participation in international exhibitions, including pre-event preparation, meetings,
and customer engagement.
• Generate, qualify, and convert trade fair leads into long-term business opportunities and customer
relationships.
• Conduct market research to identify new international markets and business opportunities.
• Identify and prioritize new markets based on demand trends, trade policies, tariffs, and market potential
to support regional expansion.
Sales Leadership & Team Management
• Mentor international sales team to achieve monthly, quarterly, and annual sales targets.
• Design and deliver structured training, onboarding programs and coaching sessions for sales team
members.
• Develop the training programmes specially for Internal Sales business strategies like Glocalization
Strategy, Multi-Channel Inbound Strategy, Joint Venture and Partnership Strategy, Account-Based
Marketing (ABM), Relationship-First (Guanxi) Strategy etc.
• Conduct periodic refresher sessions to keep the team aligned with evolving market and client
requirements.
• Build a strong, motivated, and process-driven sales culture within the team.
End-to-End International Sales Operations




• Manage the complete sales operations cycle — from Purchase Order (PR) receipt to final delivery at
client location.
• Coordinate with production, quality, packaging, and logistics teams to ensure timely order execution.
• Prepare and review export documentation, proforma invoices, and sales contracts.
• Solid working knowledge of Incoterms (FOB, CIF, EXW, DDP, etc.)
Required Skills & Experience
• Proven experience in International Business / Export Sales, preferably in a team leader or senior
sales role
• Strong Client Relationship Management skills with a track record of managing key international
accounts
• Prior experience representing companies at international trade fairs, buyer-seller meets,
government/trade forums, customer locations, and industry events
• Demonstrated experience managing sales operations end-to-end.
• Experience in training, onboarding, and mentoring sales team members.
• Excellent negotiation and cross-cultural relationship-building skills.
• Exceptional communication skills in English (written and verbal)
• Presentable and confident will act as the face of the company in front of international clients,
partners, and at international trade fairs, buyer-seller meets, government/trade forums, customer
locations, and industry events
• Open to relocation to Bhopal
Preferred Qualifications
• Bachelor degree in Business Administration, International Trade, or a related field (MBA preferred)
• Proficiency in a second foreign language is an added advantage

• Familiarity with ERP/CRM systems for sales and order tracking

What We Offer
• Market-competitive salary with performance-based incentives
• Opportunity to travel internationally and represent the company at global platforms
• Leadership role with scope to build and shape the international sales team

📌 AGM – International Business Sales (Food Commodity Market) (Bhopal)
🏢 Majestic Basmati Rice
📍 Bhopal