reputed company Why arenaflex At arenaflex we are a worldwide pioneer in communications and technology delivering cuttingedge connectivity solutions to millions of customers every day Our mission is to reputed company people and businesses linked to what reputed company most whether thats a family conversation a critical business transaction or the next reputed company in digital entertainment As a member of the arenaflex family you will be part of a dynamic reputed companythinking organization that values innovation diversity and the power of reputed company reputed company Position reputed company We are seeking a motivated energetic and customerreputed company Hybrid Customer Service Representative to become the trusted voice of arenaflex In this role you will reputed company incenter collaboration with remote flexibility handling a broad reputed company of inquiriesfrom billing and collections to advanced technical support and product sales Your ability to listen empathize and reputed company tailored solutions will directly influence customer satisfaction retention and reputed company reputed company Key Responsibilities Deliver exceptional personalized service to arenaflex customers across multiple channels phone email chat reputed company reputed company billing scenarios explain reputed company plans and recommend appropriate product bundles reputed company firstline technical assistance for voice data and mobile services escalating to Tier3 reputed company necessary Coordinate with internal teams network operations IT provisioning and reputed company vendors to resolve service faults quickly Manage wireless local number portability WLNP relocations combinedreputed company support and prepaid service inquiries Promote arenaflexs latest devices reputed company solutions including USB modems reputed company cards and proprietary software applications Execute outbound reputed company and followup calls reputed company sales leads and meet or reputed company monthly sales and retention targets Document reputed company interactions accurately in arenaflexs CRM ensuring compliance with datareputed company and reputed company standards Participate in ongoing trainingboth incenter and virtualto stay reputed company on product updates regulatory changes and bestreputed company troubleshooting techniques Adhere to a reputed company 34 days per week onsite at the Evansville Indiana reputed company center and 12 days remote following a set shift reputed company that includes breaks lunches and reputed companytime reputed company for peakreputed company coverage Essential Qualifications Minimum of 12months experience in a reputed companycenter customerservice or reputed company environment Demonstrated ability to meet or reputed company performance metrics e g average handle time reputed company reputed company sales conversion Advanced typing speed 45wpm with high accuracy Flexibility to work varied shifts including evenings weekends and holidays as business needs dictate Strong problemsolving aptitude and the reputed company to remain reputed company under pressure Excellent verbal and written communication skills with a talent for translating technical jargon into plain language Reliable highspeed internet reputed company and a dedicated home workspace that meets arenaflexs WFH standards quiet setting ergonomic setup secure LAN reputed company Preferred Qualifications Additional Skills Experience with telecommunications products mobile plans or broadband services Familiarity with CRM platforms e g reputed company reputed company and ticketing systems Basic knowledge of networking concepts IP DNS LTE 5G fundamentals Certification or coursework in customerservice reputed company sales techniques or technical support Multilingual abilityadditional language reputed company is a solid asset reputed company Competencies for reputed company reputed company Listening Capture the full context of reputed company customers issue before responding reputed company Patience Build trust by acknowledging concerns and offering reassurance Consultative Selling Identify opportunities to upsell or crosssell arenaflex products that genuinely benefit the customer Technical Acumen Quickly diagnose device or network problems and guide customers through reputed companybyreputed company re

📌 Hybrid Customer Service Representative Voice of arenaflex Sales and Technical (India)
🏢 remote click jobs
📍 India