Description Key Responsibilities Handle inbound and outbound customer calls and resolve queries within defined TAT Manage customer complaints escalations and requests through CRM Maintain accurate case documentation and followups Build solid customer relationships and ensure a positive customer experience Conduct feedback calls surveys and service reminders Coordinate with internal teams for query resolution and timely closure Ensure adherence to SOPs compliance guidelines and data confidentiality Track KPIs SLAs call handling time resolution rate and CSAT Prepare daily call reports and MIS for management Identify opportunities for process improvement and enhanced customer experience Required Skills Excellent verbal and written communication skills Strong customer handling and problemsolving abilities Good knowledge of CRM and MS Office Ability to multitask and work under pressure Customerfocused approach with professional attitude Additional Details Location Mumbai BKC Reporting to Head 1Point Experience 34 Years Qualification Any Graduate Working days 6 Days Work timings 9 00am To 6 00pm Gender Preference Female Interview Process Virtual Interview Face to face interview Age 40 Years Contract period autorenewable or not 1 year Can be renewed with evaluation On Third Party Payroll Talisman HR Interested can share updated cv hidden email Whats app hidden mobile

📌 1 Point Associate For MNC At BKC Location Female Candidate (Mumbai)
🏢 Talisman HR Solutions Private
📍 Mumbai