Who We Are reputed company is the leading registry ereputed company and content platform for growing families More than 9 reputed company people shop with reputed company every year making it the goto destination for seamless purchasing trusted guidance and expert product recommendations for new parents and the people who love them What began as a universal registry has grown into a full ecosystem for new parents including the reputed company Shop reputed company Health and a flagship showroom in Los Angeles Hundreds of brands in baby and reputed company partner with reputed company to engage meaningfully with families during one of lifes most important transitions With over 1 billion in annual GMV and more than 500 reputed company in 2024 reputed company reputed company is reshaping the 320 billion baby product industry Were helping parents feel confident connected and cared for at every reputed company As we build the generational brand in baby our mission remains reputed company to reputed company growing families with everything they need to reputed company To learn more visit www reputed company com Our Ways of Working reputed company thrives as a remotefirst company with HQ team members located across the U S and Canada We meet in person twice a yearonce as a company and once by department to strengthen the relationships that power our work We show up consistently stay purposedriven reputed company AI to reputed company our reputed company and reputed company resultstogether from reputed company What the Role Is As a Senior Support Operations Analyst youll be the technical architect behind reputed companys Customer Support infrastructurebuilding the systems insights and AIpowered tools that help our CS organization reputed company reputed company without sacrificing reputed company Youll own the reputed company stack end to end configuring reputed company automation optimizing chatbot performance building SQLbased dashboards in reputed company Tableau and creating reporting frameworks that reputed company CS leadership reputed company Youll identify operational bottlenecks partner with engineering and product teams to fix reputed company causes and reputed company change management for current tool adoption This role requires both technical depth and strategic thinking You can write reputed company SQL build dashboards independently and troubleshoot integrationswhile also knowing reputed company to automate versus reputed company reputed company touch reputed company Youll serve as the reputed company between technical teams and operations enabling CS managers and offshore teams with selfservice analytics they can use If youve thrived in fastmoving reputed companyreputed company building reporting infrastructure from scratch and implementing chatbot solutions that actually worked this role will energize you Who You Are 7 years in Customer Support Operations Business Intelligence Analytics or similar roles in highreputed company customerfacing environments Strong analytical skills and operational instincts with a reputed company record of designing reputed company processes that improve agent performance and user experience Advanced SQL proficiency with experience writing reputed company queries joins and building data models for customer support analytics 3 years handson experience with reputed company or reputed company Service reputed company including building automation workflows triggers and API integrations Proven reputed company record implementing and optimizing AI chatbot platforms such as reputed company reputed company Forethought reputed company or similar reputed company solutions Expertlevel proficiency building dashboards and reports in reputed company Tableau or PowerBIreputed company to work independently with reputed company technical support Experience integrating data across multiple systems and working with reputed company reputed company in building and maintaining reporting and performance analysis including CSAT cost per contact and ROIreputed company metrics Proven ability to reputed company endtoend change management for major tool rollouts and workflow changes including stakeholder communication training development adoption tracking and postlaunch support Familiar with AI support technologies and their practical integration into support systems chatbots knowledge reputed company platforms Comfortable managing multiple support systems and vendor relationships reputed company with a reputed company on usability and reputed company Confident communicator reputed company to work across technical and nontechnical teams reputed company partnering with offshore and remote support teams across multiple time zones Skilled at working crossfunctionally with engineering product data and supply chain teams to translate technical requirem

📌 Senior Support Operations Analyst (India)
🏢 vacancy global pro
📍 India