THE ROLE The Cold Email Operations Manager serves as the execution engine behind DigitalMarketing coms outbound email programs responsible for building managing and optimizing cold email systems at scale This role oversees the full lifecycle of cold email campaignsfrom infrastructure setup and deliverability optimization to deployment testing and performance reporting This individual will ensure that client campaigns achieve robust inbox placement high reply rates and consistent scalability Acting as both a systems builder and performance operator the role requires technical knowledge of cold email infrastructure alongside a resultsdriven mindset focused on measurable outcomes KEY RESPONSIBILITIES Cold Email Infrastructure Deliverability Build manage and scale cold email infrastructure including domains inboxes DNS configuration SPF DKIM DMARC and warmup systems Monitor and optimize deliverability ensuring high inbox placement and minimizing spam risk Continuously audit and improve sending reputation domain health and IP performance Stay up to date with email provider policies Google Microsoft etc and adapt systems accordingly Campaign Deployment Execution Oversee the setup launch and management of client cold email campaigns across multiple platforms Coordinate campaign scheduling segmentation and sending strategies Implement A B testing frameworks for subject lines messaging and sequences Ensure campaigns are deployed accurately on time and at scale Performance Optimization Reply Rates Analyze campaign performance with a focus on reply rates open rates and conversion metrics Identify performance bottlenecks and implement improvements in targeting messaging and technical setup Collaborate with copy and strategy teams to align messaging with deliverability best practices Continuously iterate on campaigns to maximize client outcomes Reporting Client Insights Create dashboards and reporting systems to track campaign performance and KPIs Provide explicit actionable insights to internal teams and leadership Ensure accurate tracking of metrics across campaigns and clients Translate data into recommendations that improve campaign performance Operational Excellence Establish processes SOPs and quality control systems for campaign execution Troubleshoot technical issues quickly and effectively Maintain a high standard of accuracy organization and documentation Proactively identify risks and implement preventative solutions QUALIFICATIONS 35 years of experience in cold email operations email deliverability or outbound marketing systems Proven experience managing cold email infrastructure at scale Handson experience with cold email platforms Strong analytical skills with the ability to interpret campaign data and optimize performance Experience improving reply rates and overall campaign effectiveness Highly organized with the ability to manage multiple campaigns simultaneously Technical mindset with strong problemsolving capabilities Ability to thrive in a fastmoving performancefocused environment