Role Overview The Operations Manager Lending Operations will be responsible for managing endtoend disbursement operations across GrayQuests Retail and Institutional lending portfolios spanning banks NBFCs payment partners and educational institutions while ensuring governance compliance and SLA adherence across the business The ideal candidate should possess strong operational leadership skills excellent analytical and systemsthinking capabilities handson expertise in Excel and BI tools working knowledge of AI tools such as Claude for automation and reporting and prior experience managing highvolume operations with banks NBFCs or fintech lending partners What Youll Own Endtoend disbursement operations across banks NBFCs payment partners and educational institutions from partner onboarding to daily executionGovernance and compliance for highvolume highvalue lending operations including defining the KPIs SLAs and frameworks that keep the whole function accountableCrossfunctional partnerships working closely with Finance Technology and Risk to streamline lender integrations and cut onboarding frictionUAT and production golives for current partner integrations and platform changesStrategic partner relationships with lending partners including owning escalations when things go sidewaysTeam Management Lead coach and develop Deputy Managers and their teams 1020 FTE contract across the function Set teamlevel KPIs and hold Deputy Managers accountable for productivity quality and SLA adherence Lender Partner Management Act as the senior escalation point and strategic relationship owner for Banks NBFCs and lending partners Drive operational governance and strategic partnership initiatives with external partners Lead crossfunctional initiatives like lender onboarding streamlining spanning Finance Risk and QA Coordinate with Product Tech and Compliance teams on lender requirement implementation and UAT production golives What Were Looking For 4 years in lending fintech or similarly highvolume regulated operationsReal handson experience managing multicrore disbursement or transaction volumesStrong stakeholder management youre equally comfortable in a room with Risk Compliance and on a call with a banking partnerPractical experience with dashboards and BI tools Power BI or similar advanced Excel and process automationComfort working with AI tools as part of your daily workflow for reporting automation or process design not just familiarity with the conceptExperience owning SLAs KPIs and governance frameworks not just reporting on someone elsesSystems thinking you can spot when an issue is a oneoff human slip versus a symptom of a deeper process gap and you know the difference mattersProven people leadership youll be managing a team of 1020 fulltime contract so real experience hiring training and managing performance at that scale matters not just individualcontributor chops