CCR Intake and Process Execution Team Program Analyst Role: The candidate for this role will function as a central governance and intake specialist for the Collections, Recoveries, and Credit teams. This position requires a unique blend of deep subject matter expertise, strong process management skills, and a strategic mindset to ensure projects are well-vetted, aligned with business goals, and processed to Project Owners efficiently. Core Subject Matter Expertise (Mandatory) + Collections, Recoveries, and Credit (CCR): 2-3-year level understanding of CCR business operations, workflows, policies, and the overall credit lifecycle. This is a critical requirement for a candidate to be successful. + Plan of Record (POR): Demonstrable ability to review, interpret, and analyze the official Plan of Record to identify high-priority initiatives and assess their impact on the CCR teams. + Regulatory and Compliance: Knowledge of the regulatory landscape (e.g., ROC, Legal, Compliance) and requirements related to collections and credit operations. Process Management & Governance + Intake Management: Proven experience in managing and processing a high volume of project and maintenance requests, from initial submission and vetting to tracking and closure. + Change Control: Expertise in facilitating change control governance processes, identifying impacted functions, and securing necessary approvals from stakeholders like Legal, Compliance, and 2nd Line of Defense. + Quality Assurance: A strong quality control mindset with experience in enforcing approval processes to prevent flawed or incomplete projects from moving forward. + Procedure Management: Experience in managing the intake, prioritization, and periodic review of business procedures and desktop manuals.



Technical & Systems Proficiency + CCIPTRS & PTS: preferred fluency and hands-on experience with the specific intake and tracking systems mentioned: CCIPTR (Credit & Collections Intake Process & Technical Request) and PTS (Project Tracking System). + CCSE Application Suite: Familiarity with the suite of Access applications used for resource requests, project tracking, and reporting. + Database Review: Basic skills in reviewing and verifying database information to ensure data is up-to-date and recorded appropriately. Analytical & Financial Oversight + Data Reporting: Ability to provide data reporting for various processes, including release management, production validation, month-end reporting, and project status. + Budget Oversight: Experience providing oversight on project intake submissions and comparing actual technology spend against the allocated budget. + Impact Assessment: Skill in accurately judging a new project's potential impact, performing sizing, and determining resource commitment. Communication & Collaboration + Stakeholder Management: Ability to work effectively with a wide range of stakeholders, including product owners, technical teams, business units (Collections, Recoveries, Credit), and senior leadership. + Meeting Facilitation: Experience leading and documenting various calls, such as CCIPTR review meetings, Impact Assessment calls,



and governance forums. + Clear Communication: Excellent written and verbal communication skills to document notes, approvals, and present findings clearly and concisely. ------------------------------------------------------ **Job Family Group:** Project and Program Management ------------------------------------------------------ **Job Family:** Program Management ------------------------------------------------------ **Time Type:** ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career chance review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi's_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

📌 Program Manger- (Chennai)
🏢 Citigroup
📍 Chennai