Call Handling Manage high volumes of inbound and outbound calls with overseas customers in a qualified empathetic manner Query Resolution Diagnose customer issues troubleshoot problems and provide stepbystep solutions or detailed product information Data Documentation Accurately log call details customer interactions and required followup actions into Customer Relationship Management CRM software Target Achievement Meet specific Key Performance Indicators KPIs set by management such as Average Handle Time AHT and Customer Satisfaction CSAT scores Escalations Identify complex issues that cannot be resolved at the first point of contact and escalate them to the appropriate senior or technical department Adherence Strictly follow established communication procedures compliance rules and quality guidelines 1 2 3 4 5 6 7 Key Skills Required Communication Exceptional verbal English skillsand sometimes proficiency in other languageswith a strong ability to adapt to global accents Problem Solving Quick thinking to defuse stressful situations manage difficult customers and provide effective solutions Adaptability Flexibility to work in night or rotational shifts to match the time zones of the target international market 1 2 3 4 5 Contact DetailsOmar hidden mobile

📌 Customer Care Representative (Mumbai)
🏢 Tech Mahindra
📍 Mumbai