Hi Role Technical Support Service desk Work Location Hyderabad Customer Interaction Troubleshooting Diagnose and resolve technical issues reported by customers via phone chat or email Active Listening Understand customer concerns ask relevant questions and empathize with their situation Effective Communication Clearly explain technical concepts to nontechnical users Product Knowledge Microsoft Ecosystem Develop expertise in Microsoft products including Windows Office Microsoft365 Windows on Surface devices and more o Updates and Patches Stay informed about product updates patches and known issues o SelfService Guidance Guide customers on using selfhelp resources and online documentation 3 Issue Resolution o Tiered Support Escalate complex issues to higher tiers when necessary o Remote Assistance Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop o Case Management Document interactions solutions and followup actions in the support system 4 Customer Satisfaction o FirstContact Resolution Strive for firstcontact resolution whenever possible o Professionalism Maintain a positive and qualified demeanor even during challenging interactions o Customer Feedback Collect feedback and identify areas for improvement 5 Collaboration o CrossFunctional Teams Collaborate with other teams engineering product management to address recurring issues o Knowledge Sharing Contribute to internal knowledge bases and share best practices 6 Quality Assurance o Adherence to Policies Follow Microsofts support policies and guidelines o Quality Metrics Meet performance metrics related to response time resolution time and customer satisfaction Contact Veera hidden mobile

📌 Hiring for Technical Support Service desk (Hyderabad)
🏢 IZEE MANPOWER CONSULTANCY
📍 Hyderabad