MS Product Support Advocate Microsoft Windows M365 Technical Support 12 Yrs 5 57 LPA Job Description Position MS Product Support Advocate Experience 12 Years Salary 1 Year 5 5 LPA 2 Years 7 LPA Role Overview Provide frontline technical and product support for Microsoft consumer products assisting customers through Phone Chat and Email while delivering effective troubleshooting and a highquality customer experience Key Responsibilities Troubleshoot Windows Microsoft 365 Office Surface and other Microsoft products Handle technical queries through voice chat and email Diagnose issues through effective questioning and provide explicit solutions Handle HowTo queries and guide customers on product features Perform remote troubleshooting using appropriate support tools Maintain accurate case ticket documentation and followup actions Drive First Contact Resolution FCR wherever possible Escalate complex issues to appropriate Level 2 Level 3 teams Stay updated on Microsoft releases updates patches and known issues Promote relevant selfservice resources and online documentation Identify recurring issues and collaborate with internal technical teams Adhere to SLA quality CSAT FCR and resolutiontime targets Maintain professionalism and empathy while handling challenging customers Required Skills 12 years of experience in Technical Support Product Support IT Helpdesk Technical Customer Support Good knowledge of Microsoft Windows and Microsoft 365 Office Strong troubleshooting and analytical problemsolving skills Excellent verbal and written communication Strong customer handling active listening and empathy Ability to explain technical concepts to nontechnical users Knowledge of remote support troubleshooting tools Experience with ticket case management Comfortable working in a fastpaced targetdriven environment Education Bachelors degree in Computer Science IT or related discipline or equivalent technical support experience Preferred Microsoft certifications including AZ900 Azure Fundamentals will be an advantage hidden mobile hidden mobile hidden email www WhiteHorsemanpower in White Horse Manpower Consultancy Private limited

📌 MS Product Support Advocate Microsoft Windows andTech Support 1yr (Hyderabad)
🏢 White Horse Manpower Consultancy P
📍 Hyderabad