Job Description -

Purpose of the position/Job Description

As an Assistant Front Office Manager for a luxury member only club, you'll assist the Front Office Manager in managing daily operations, supervising staff, ensuring high-quality member experiences, and maintaining accurate records, while adhering to service standards and policies.

Key Responsibilities

1.Supervision and Team Management:

- Assist in the training, coaching, and development of front desk staff.
- Ensure staff adhere to service standards and policies.
- Manage staff schedules /roaster.
- Resolve customer complaints and issues.

2. Front Office Operations:

- Manage daily front desk operations, including check-ins, check-outs, and handling member inquiries.
- Oversee reservations and assignments of club facility.
- Maintain accurate records and reports.
- Coordinate with other departments, such as housekeeping, sales, and accounting.

3. Member Experience:

- Provide exceptional customer service to members, ensuring a positive and memorable experience.
- Address and resolve member inquiries and complaints promptly and effectively.
- Monitor and maintain a high level of member satisfaction.

4. Administrative Tasks:

- Perform administrative duties, such as filing, data entry, and managing correspondence.
- Schedule appointments and meetings.
- Maintain calendars for senior staff.

5. Financial Performance:

- Contribute to financial performance through upselling and revenue generation.
- Conduct operational audits.





Attributes of the position / Scope

- Prior hospitality experience, preferably in a luxury or member club setting.
- Solid customer service and communication skills.

Excellent organizational and time management skills.

- Ability to work under pressure and maintain composure in a fast-paced environment.
- Knowledge of front office operations and procedures.
- Proficiency in relevant software and systems. (Prologic, concept Shiji)
- Ability to work independently and as part of a team.
- Strong problem-solving and conflict resolution skills.

Personal Profile

Qualifications

Bachelor's degree in hospitality, hotel management, or a related field.

Key Competencies Required

Specifics for a Luxury, Member-Only Club:

High Standards:

Maintain the highest standards of service, cleanliness, and aesthetics to reflect the club's luxury image.

Member Focus:

Prioritize the needs and preferences of club members, providing personalized and tailored experiences.

Discretion and Confidentiality:

Maintain the utmost discretion and confidentiality regarding member information and interactions.

Teamwork:

Collaborate effectively with other club departments to ensure a seamless member experience.

Innovation:

Continuously seek ways to enhance the overall member experience and stay ahead of industry trends.

Relevant Experience

5+ years of front office experience - working with any luxury hospitality setup

📌 Front Office Manager(10) (Delhi)
🏢 Mitr HR Private
📍 Delhi