We are looking for a dynamic and guest-focused **Duty Manager** to oversee Front Office operations during assigned shifts, ensuring exceptional guest service, smooth hotel operations, and adherence to IHG standards. **Key Responsibilities:** + Oversee daily Front Office operations, including Reception, Reservations, Concierge/Bell Desk, and guest services. + Ensure seamless check-in/check-out and deliver personalized guest experiences. + Handle guest concerns and complaints promptly and effectively. + Supervise, coach, and motivate Front Office colleagues to achieve service and operational standards. + Support occupancy and ADR targets through effective upselling and revenue opportunities. + Monitor billing, guest credit, cash handling, and Front Office revenue controls. + Ensure compliance with IHG standards, hotel SOPs, safety, security, and emergency procedures. + Coordinate effectively with all hotel departments to ensure smooth operations. + Act as the Manager on Duty and take appropriate decisions in the absence of senior management. **Candidate Profile:** + Diploma/Degree in **Hotel Management or Hospitality** . + **6-7 years of Front Office experience** , preferably in an upscale or luxury hotel.



+ Previous supervisory/Duty Manager experience preferred. + Strong communication, leadership, problem-solving, and guest-handling skills. + Excellent knowledge of Front Office operations and PMS. + Passion for delivering exceptional guest experiences. + Experience with an international hotel brand will be an added advantage. Don't quite meet every single requirement, but still believe you'd be a excellent fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

📌 Duty Manager (India)
🏢 IHG
📍 India