Atique Hostel, Mumbai is looking for an experienced and dynamic Hotel Manager to oversee the day-to-day operations of the property and ensure an excellent experience for guests. The Hotel Manager will be responsible for managing front office operations, housekeeping, guest services, staff performance, vendor coordination, revenue, and overall property standards.

The ideal candidate should have strong leadership skills, excellent communication abilities, and hands-on experience in hotel, hostel, serviced apartment, or hospitality operations.

Key Responsibilities

- Manage the overall day-to-day operations of the hostel.
- Supervise, train, motivate, and manage hostel staff to maintain high service standards.
- Ensure efficient check-in and check-out procedures and accurate guest records.
- Handle guest queries, requests, complaints, and feedback professionally and promptly.
- Maintain high standards of cleanliness, hygiene, safety, and maintenance throughout the property.
- Monitor room/bed occupancy, availability, reservations, cancellations, and extensions.
- Coordinate with online travel agencies (OTAs), booking platforms, and direct booking channels.
- Monitor daily revenue, expenses, cash handling, and operational costs.
- Support pricing and occupancy strategies to maximize hostel revenue.
- Coordinate with vendors, suppliers, maintenance teams, and external service providers.
- Ensure compliance with applicable hotel/hostel regulations, safety procedures, and company policies.
- Conduct regular property inspections and identify areas requiring improvement.
- Manage staff schedules, attendance, shift planning, and performance.
- Maintain proper inventory of housekeeping supplies, guest amenities, linen, and operational materials.
- Develop and implement SOPs to improve operational efficiency and guest satisfaction.
- Monitor online reviews and guest feedback and take corrective action where required.




- Prepare daily, weekly, and monthly operational reports for management.
- Assist in recruitment and onboarding of new employees when required.
- Handle emergency situations and ensure the safety and security of guests and employees.
- Promote a friendly, welcoming, and inclusive environment for domestic and international guests.

Requirements
- Minimum 3–5 years of experience in hotel, hostel, serviced apartment, or hospitality management.
- Previous experience in a Hotel Manager, Hostel Manager, Operations Manager, or similar leadership role preferred.
- Solid knowledge of front office and hospitality operations.
- Good understanding of reservations, OTA platforms, occupancy management, and guest relations.
- Excellent leadership, communication, and problem-solving skills.
- Strong customer-service orientation.
- Ability to manage multiple tasks and work effectively under pressure.
- Good knowledge of MS Office/Google Workspace and hospitality management software.
- Ability to manage staff and coordinate with vendors and service providers.
- Flexibility to work in shifts, including weekends and holidays when required.
- Knowledge of Mumbai's hospitality market will be an advantage.

Key Skills
- Hotel & Hostel Operations
- Guest Relations
- Team Leadership
- Front Office Management
- Housekeeping Coordination
- Staff Scheduling
- Revenue & Occupancy Management
- OTA & Reservation Management
- Complaint Resolution
- Vendor Management
- Inventory Management
- Cost Control
- SOP Implementation
- Communication & Interpersonal Skills
- Problem Solving

Preferred Candidate Profile

We are looking for a hands-on hospitality professional who can take ownership of the property, lead the team effectively, maintain operational standards, and create a positive experience for every guest. The candidate should be energetic, responsible, organized, and comfortable working in a fast-paced hostel environment.

📌 Hotel Manager (Mumbai)
🏢 Atique Hostel
📍 Mumbai