Roles Responsibilities Handle customer queries and concerns through chat support in a qualified manner Provide accurate information regarding banking products services and customer requests Resolve customer issues within the defined turnaround time Maintain high standards of customer satisfaction and service quality Ensure proper documentation of customer interactions and resolutions Follow company policies compliance guidelines and process protocols Escalate complex or unresolved issues to the concerned department team Maintain chat quality response accuracy and productivity targets Manage multiple customer conversations efficiently Coordinate with internal teams for quick issue resolution
📌 Chat Support Executive (Bengaluru)
🏢 Wroots Global Private
📍 Bengaluru
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