- Act as primary technical lead for customer onboarding and channel go-live
- Draft technical requirement specs and coordinate with internal teams
- Validate and double-check deployments, configurations, and customizations
- Mentor implementation engineers and ensure quality standards
Role Responsibilities:
- Lead customer discussions and explain technical feasibility
- Coordinate with engineering for unsupported customer requirements
- Translate content delivery needs into implementation plans
- Ensure readiness of assets, metadata, playlists, and automation scripts