We are seeking a dedicated International Voice Support representative to join our team in India. The ideal candidate will be responsible for providing top-notch voice support to our international clients, ensuring their inquiries and concerns are addressed promptly and effectively.
Responsibilities
- Provide exceptional voice support to international clients via phone and other communication channels.
- Resolve customer issues effectively and efficiently while maintaining high customer satisfaction levels.
- Document customer interactions and feedback in the system for future reference.
- Collaborate with team members to improve processes and customer experience.
- Stay updated on product knowledge and industry trends to provide informed support.
Skills and Qualifications
- Excellent verbal and written communication skills in English.
- Robust problem-solving skills and the ability to think critically under pressure.
- Familiarity with customer support software and tools.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Basic technical knowledge related to the products and services being supported.
- Strong interpersonal skills and a customer-centric approach.
Skills: Problem Solving, Customer Support, Customer Handling, Voice Process, Technical Troubleshooting, Call Handling, Query Resolution, International Bpo, international markets, Voice support, Inbound Voice Process, Technical Support, Customer Service, Outbound Calls
Experience: 1.00-3.00 Years
📌 International Voice Support (Hyderabad)
🏢 Tech Mahindra
📍 Hyderabad
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