Job Description Team Leader Operations Airlines Process Location Gurgaon Work Mode Work from Office WFO Shift Rotational Shifts 24x7 Operations Working Days 5 Days a Week About Atain Atain is a leading IT BPM services provider delivering innovative business solutions across the Travel Transportation and Hospitality industry With a workforce of over 10 000 travel industry professionals operating from 15 global delivery centers Atain offers integrated ITBPM services including Application Development Maintenance Mobility Solutions Testing Services Analytics Contact Center Services Back Office Operations Consulting Services Our clients include leading airlines travel management companies online travel agencies OTAs travel technology firms airports railways cruise lines and hotel chains worldwide Atain is an Equal Opportunity Employer committed to creating an inclusive and diverse workplace Website www atain com Position Summary Atain is seeking an experienced and resultsdriven Team Leader Operations to lead and manage a team within an international airline process The successful candidate will be responsible for driving operational performance ensuring service excellence achieving key business metrics and fostering a highperformance culture within the team Key Responsibilities Lead manage and motivate a team of 1520 associates in a fastpaced operational environment Drive performance on key operational metrics such as Productivity Quality CSAT Shrinkage Attrition and AHT Conduct regular coaching sessions mentoring feedback discussions and performance reviews Support onboarding training and development of new team members Monitor daily operational KPIs and ensure consistent achievement of business targets Analyze operational trends and identify opportunities for process improvements and efficiency enhancements Partner with training and quality teams to address performance gaps and improve team capability Provide realtime floor support and effectively manage customer and operational escalations Ensure achievement of both individual and team goals through active performance management Maintain adherence to process guidelines quality standards and servicelevel expectations Prepare maintain and analyze reports using MS Excel and other business tools Build a positive engaging and accountable team culture focused on continuous improvement Required Skills Qualifications Experience in managing teams within an International Process environment Proven leadership experience with strong people management capabilities Excellent communication skills both verbal and written in English Strong analytical problemsolving and decisionmaking abilities Good working knowledge of MS Excel and other computer applications Ability to work effectively in a targetdriven and customerfocused environment Highly organized detailoriented and processdriven Flexibility to work in rotational shifts as part of a 24x7 operations environment Preferred Candidate Profile Prior experience in a BPO BPM Customer Service Airlines Travel Hospitality or Contact Center environment Strong customercentric approach with a focus on service excellence Demonstrated success in managing escalations and driving performance improvement initiatives Experience handling operational metrics and managing large teams in a dynamic environment Why Join Atain Opportunity to work with a global leader in the Travel Transportation and Hospitality industry Exposure to international clients and business processes Strong career growth and leadership development opportunities Team-oriented inclusive and performancedriven work environment Opportunity to contribute to customer experience excellence in a energetic airline operations setting Job Title Team Leader Operations Airlines Process Location Gurgaon Employment Type FullTime Work Schedule 5 Days Working Rotational Shifts Work from Office Apply Now and become part of a team that drives operational excellence and customer success across the global travel industry

📌 Team Leader Operations International Airlines Process Haryana (India)
🏢 Atain
📍 India