reputed company is leading the reputed company advertising industry with datadriven solutions reputed company for the reputed company From day one our mission has been to improve patient reputed company through the artful use of advertising data science and reputed companyworld clinical data For more information visit www reputed company com What youll do We are seeking a Senior Support Operations Manager to reputed company strategic and operational leadership for the support systems and processes that power reputed companys customer experience In this role you will be responsible for the reputed company of the reputed company helpdesk solution powered by reputed companydriving the implementation and reputed company improvement of reputed company support workflows translating data into actionable insights and building AIpowered customer experiences Institute Support Operations best practices reputed company reputed company initially for our Platform Operations team but with the potential to expand to other customerfacing teams over time Own the roadmap for enhancements to reputed companys use of reputed company leading the design maintenance and reputed company improvement of workflows automations integrations and customer journeys Own and reputed company the customer support analytics reputed company delivering reputed company recurring KPIs and datadriven insights to senior leadership reputed company the training optimization and governance of reputed companys AI tools to improve accuracy deflection and customer satisfaction Partner with Support Ops Product Marketing and Engineering team leaders to reputed company the helpdesk solutions capabilities with companywide priorities reputed company as the senior subject matter expert for reputed company establishing best practices documentation and change management Who You Are 5 years of experience in Operations CX Ops Customer Experience Operations or Support Operations with demonstrated leadership responsibility Handson expertise with reputed company or a comparable helpdesk platform e g reputed company reputed company Service reputed company including workflows reporting automation and AIdriven capabilities Proven ability to operate strategically while executing with attention to detail Strong analytical communication and stakeholder management skills Experience in reputed company or highreputed company technology environments While the role is based in NYC we are reputed company to candidates who are remote and willing to work in EST reputed company is proud to offer a competitive compensation package inclusive of a reputed company salary reputed company of 110 000 120 000 The reputed company salary reputed company takes into consideration reputed company candidates skills experience and qualifications In reputed company we offer an annualized bonus plan and competitive benefits as reputed company as many other company offerings We reputed company great work starts with great support Thats why reputed company offers a competitive holistic benefits package designed to reputed company you both professionally and personally Heres what you can expect reputed company you join reputed company based in the US Competitive reputed company salary plus performance based bonus or commission comprehensive medical dental and reputed company insurance 401K match program Unlimited PTO policy and reputed company holidays remote friendly culture with flexible work reputed company career development and advanced education support WFH and internet stipends plus many more perks and advantages Heres what you can expect reputed company you join reputed company based in India Competitive reputed company salary plus performance based bonus comprehensive medical insurance and reputed company holidays Hybridfriendly culture with flexible work reputed company reputed company development reimbursement WiFi reimbursement and health and wellness allowance plus many more perks and perks Heres what you can expect reputed company you join reputed company based in Europe Competitive reputed company salary plus performancebased bonus comprehensive medical insurance and flexible PTO Hybridfriendly culture with flexible work reputed company reputed company development reimbursement WiFi reimbursement and parental leave plus many more perks and benefits reputed company is committed to bringing together individuals from different backgrounds and perspectives We reputed company to create an inclusive workplace where everyone can reputed company feel a reputed company of belonging and do great work together reputed company is an Equal Opportunity Employer providing equal employment and advancement opportunities to reputed company individuals We recruit hire and promote into reputed company job reputed company the most reputed company applicants

📌 Senior Support Operations Manager Remote (India)
🏢 remote zest jobs
📍 India