Senior Operations Manager KYC Commercials BizOps A BOUT TIDE At Tide we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting Tide is transforming the small business banking market and now supports over 2 million members globally across the UK India Germany and France Using advanced technology all solutions are designed with SMEs in mind With quick onboarding low fees and innovative features we thrive on making data driven decisions to serve our mission to help SMEs save time and money so they can get back to doing what they love Tide facts Tide is available for UK Indian German and French SMEs Over 2 million members 900 000 UK and 1 100 000 in India and growing rapidly Over 300 million raised in funding Over 2 800 Tideans globally Recognised with Great Place to Work certification three years in a row and among Indias Top 50 Best Workplaces in Banking Financial Services and Insurance in 2026 We have offices in Central London with a member support and technology centre in Sofia Bulgaria technology centres in Serbia Romania Lithuania and Hyderabad and offices in Gurugram New Delhi Berlin Paris and Luxembourg ABOUT THE ROLE We are seeking a highly analytical commerciallyminded Senior Operations Manager to sit at the absolute intersection of KYC Operations Product and FP A In this critical role your primary responsibility will be serving as the dedicated operational glue between our Product Operations and Corporate FP teams You will be the proactive driver who meets regularly with Product and Operations to extract insights on upcoming planned and live initiatives compressing that operational reality into clear data inputs for FP modeling You will own the tracking of operational actuals monitor global unit costs against efficiency targets and assess the commercial impact of all KYC initiatives Simultaneously you will act as a premier project manager for the KYC BizOps teamcapable of leading highstakes operational initiatives from deploying new product updates to launching entirely recent geographical markets If you are an exceptional stakeholder manager who can translate operational velocity into clear financial implications manage crossfunctional timelines and navigate ambiguity this role offers a direct runway for growth ON THIS ROLE YOULL BE 1 Commercial Tracking FP Partnership Primary Focus Proactively map track and collate all upcoming product roadmaps features and departmental OKRs across different markets that carry a potential cost or capacity impact Establish a regular cadence with Product and Operations teams to extract operational insights on planned and live initiatives Compress these complex moving updates into structured predictable data inputs for FP forecasting models Rigorously monitor and track KYC unit costs across different markets and SaaS vendor segments against strict efficiency targets to identify suboptimal financial performance Analyze and evaluate the realworld commercial impact ROI and efficiency gains of KYC product updates and operational process changes Support the corporate FP team by regularly updating operational actuals tracking vendor billing usage patterns and maintaining departmental headcount and resource models Manipulate operational data using Excel and visualization tools to provide actionable commercial insights to senior leadership EndtoEnd Project Management Strategic Launches Act as the lead nontechnical project manager for critical KYC operations projects including scaling into new European markets and localizing onboarding frameworks Seamlessly bridge communication gaps and drive alignment between KYC Operations Product Marketing Legal Compliance and Finance Own project roadmaps drive accountability across technical and nontechnical teams manage external KYC vendor timelines and proactively mitigate risks to keep launches on schedule Core BizOps Stakeholder Alignment Translate complex operational metrics capacity constraints and process variances into clear compelling narratives for corporate leadership Maintain a true BizOps mindsetbuilding scalable documented processes designing performance dashboards and solving complex problems as a generalist WHAT WE ARE LOOKING FOR 5 years of experience in a fastpaced workplace such as FinTech Investment Banking Management Consulting Business Operations or Finance Business Partnering You dont need to be building financial models from scratch but you must have a strong way with numbers deeply comfortable working with data updating headcount budget inputs and tracking KPIs A track record of successfully managing complex multistakeholder project timelines and delivering

📌 Senior Operations Manager KYC Commercials and Business Operations Hyderabad
🏢 Tide Platform Private
📍 Hyderabad