HCL Offers Great Opportunity to make a career with American global corporation who is a leading search engine worldwide Type of Requirement EMail Voice Support Designation Process associate Freshers Only Qualifications BA BCOM BBA Graduates Technical Graduates are not eligible for this Role Shifts Rotational US shifts Required Qualification NonTech Graduates Postgraduate in any stream Work Location Hi Tech City Hyderabad Must have Excellent Spoken Written English Skill set Required Excellent English Written Communication Skills Strong EMail Writing Skills with focus on Customer Service Solving Customer Queries Via Phone and Email Job Description Key Responsibilities Billing Analysis Client Communication Analyze billing data providing clients with detailed breakdowns of revenue and invested costs Clearly explain complex billing concepts in a customerfriendly manner through phone and email Policy Violation Management Investigate policy violations in ads served collaborate with internal teams to identify solutions and communicate effectively with customers regarding corrective actions and remedies Account Activation Administrative Support Handle account activation and perform other administrative tasks related to Ads accounts ensuring smooth operational processes and timely completion of requests Customer Support Service Level Adherence Prioritize and address client requests in a timely manner ensuring adherence to SLAs while maintaining a positive customer experience Available to work in a 24x7 environment to support client needs Qualifications Robust analytical skills with the ability to interpret data and translate it into actionable insights Excellent written and verbal communication skills particularly in explaining technical concepts to customers 85 calls 15 emails Flexibility This role requires working in shifts including nights and weekends to support our clients around the clock Interested Candidates and can Share their resume at hidden email

📌 Fresher NonTech Hyderabad Location B Com BA BBA Graduates
🏢 HCL Technologies
📍 Hyderabad