Body Shop Advisor Company Naara Kia Motors Location Bangalore JP Nagar Thalaghattapura Role Overview Naara Kia Motors is seeking an experienced energetic and customerfocused Body Shop Advisor to manage endtoend service interactions in our body shop The ideal candidate will serve as the primary link between customers insurance surveyors and our technical workshop team ensuring highquality repairs timely delivery and exceptional customer satisfaction Key Responsibilities Customer Relations Serve as the main point of contact for customers handling inquiries explaining repair scopes insurance procedures and providing regular updates on vehicle status and delivery commitments Estimation Documentation Prepare accurate detailed repair estimates using OEM guidelines and ensure all repair orders are documented thoroughly Insurance Coordination Actively liaise with insurance surveyors to facilitate vehicle inspections secure timely claim approvals process supplementary estimates and ensure seamless claim settlements Workshop Coordination Work closely with the workshop floor team and Parts Department to monitor workflow ensure the timely availability of spare parts and maximize bay utilization Quality Assurance Conduct thorough postrepair quality inspections to ensure all work meets Naara Kia and OEM safety and technical standards before vehicle delivery Problem Solving Efficiently resolve customer complaints or concerns implementing corrective actions to maintain high levels of trust and service retention Qualifications Skills Experience Proven experience minimum 35 years in automotive Bodyshop operations preferably with passenger vehicle dealerships Technical Knowledge Solid understanding of vehicle body repair processes painting and accident estimation Insurance Expertise Handson experience with motor insurance claim processing surveyor coordination and documentation Soft Skills Excellent verbal and written communication skills in Kannada and English ability to handle stressful situations professionally Education Diploma or Degree in Automobile or Mechanical Engineering preferred Administrative Ability Proficiency in MS Office and dealership management software