Position Summary Customer Care Executives are responsible for handling customer queries and concerns via email and chat for Axis Bank customers They will provide accurate information resolve issues efficiently and ensure high levels of customer satisfaction The role demands solid communication problemsolving skills and the ability to manage multiple interactions professionally Key Responsibilities Handle customer queries through chat and email promptly and professionally Research locate and provide accurate information to customers Make outbound calls when required semivoice process support Identify customer needs and determine the best solutions Resolve issues by clarifying problems exploring solutions and escalating when necessary Complete requests and transactions accurately and efficiently Required Skills Competencies SVAR Score 50 and above Strong written and verbal communication skills in English Hindi Proficiency in basic computer operations and MS Office Understanding of email and chat etiquettes Typing speed Minimum 36 words per minute with 95 accuracy Good analytical logical reasoning and decisionmaking skills Customeroriented mindset with strong attention to detail

📌 Customer Care Executive (Hyderabad)
🏢 Digitide Solutions
📍 Hyderabad