Key Responsibilities Handle inbound outbound voice calls or email for resolving customer queries Listen to and understand customer requirements Provide product service details and benefits to customers Provide endtoend solutions to the customer Ask the correct questions probing and prompting the customer wherever required Timely and accurate capturing of all information given by the customer Timely followup with brands as per escalation matrix till closure Stay current with knowledge of products processes and services offered by the client Ensure full adherence to all quality parameters and SOP Cooperate with other team members SMEs and Team Leaders Ensure 100 adherence to schedule Escalate the call to the Team Leader Manager wherever desirable Handle irate demanding customers in a tactical manner Skills Competencies Good typing skills Minimum 15 WPM 75 accuracy Adept at operating computers familiarity with the internet is desired Process orientation and systems thinking Average to positive communication skills in English and Hindi Pleasing telephone etiquette and customer focus Willingness to learn For any queires contact Deepika Bathrihidden mobile

📌 Customer Care Executive (Pune)
🏢 Digitide Solutions
📍 Pune