We are looking for a Salesforce Agentforce Technical Architect to design implement and govern AIpowered agent solutions on Salesforce This role is responsible for endtoend architecture across Agentforce Einstein capabilities Salesforce Platform and where applicable Data Cloud ensuring solutions are secure scalable compliant and measurable
You will lead technical strategy for agentic experiences across Service Sales Experience Cloud and custom apps including orchestration promptguardrail design toolaction frameworks integration patterns and observability
Key Responsibilities
1 Agentforce Solution Architecture EndtoEnd
Architect and lead implementations of Agentforcepowered agents for customer service sales support operations and internal productivity use cases
Define the agent capability map intents conversation flows handoffs to humans escalation routes and multichannel behavior console portal messaging etc
Design toolaction architecture for agents eg CRUD operations caseorder status knowledge search quote support using Salesforcenative services and external APIs
Establish patterns for agent routing context enrichment and state management session context customer context case context
2 AI Governance Trust Security Guardrails
Define and enforce AI guardrails
Allowed vs restricted actions
Data access boundaries FLSCRUDsharing
Sensitive data handling and redaction
Hallucination mitigation strategies and safefallback responses
Ensure compliance with enterprise security requirements
Identity access governance least privilege
Auditability and traceability of agent actions
Data retention and logging policies for AI interactions
Lead risk assessments for AI features including bias and privacy considerations
3 Data Knowledge Architecture for Agents
Architect the data foundation required for effective agent performance