Job Title: Call Audit / Quality Analyst
Company: QHT Clinic
Job Type: Full time
Work Mode: Haridwar / Sec.62-Gurgaon
Experience: 6 months to 1 year in Call Auditing / Quality Analysis
Work Schedule:
- 9-hour shift
- 6 working days per week
Job Responsibilities:
- Audit recorded inbound and outbound calls for quality, accuracy, and compliance
- Evaluate communication skills, call flow, and adherence to SOPs
- Provide constructive feedback to calling teams for performance improvement
- Maintain audit reports and quality documentation
- Identify gaps, trends, and areas for process improvement
- Ensure high standards of patient experience and service quality
Requirements:
- Strong listening, analytical, and communication skills
- Attention to detail and ability to meet deadlines
- Basic knowledge of call quality parameters and reporting tools
- Healthcare or clinic background is a plus
Preferred Skills:
- Experience in healthcare, clinics, or service-based industries
- Familiarity with QA scorecards and call monitoring tools