Roles and Responsibilities:

- Analyzing customer (B2B) data to improve platform experience.

- Sustaining business growth and profitability by maximizing value.

- Holding product demonstrations for customers.

- Process milestones for the clients and employees to work toward.

- Assist customers with setting up and navigating the platform/dashboard.

- Promote the value of the product.

- Upsell services and products with the brand image.

- Promote value through customer experience.

- Review customer complaints and concerns and seek to improve the customer experience

Skills required:

- Proven work experience as a Customer Success Manager or similar role.

- Experience working with brand image and promoting value through customer experience.

- Exceptional ability to communicate and foster positive business relationships.

- Accountability and personal organization are essential.

- Experience in managing a diverse group and training each according to company standards

📌 Business Development & Operations (Gurugram)
🏢 WedMeGood
📍 Gurugram