Key Responsibilities Handle endtoend customer complaints received through the RBI CMS portal Act as the liaison between the organization customers and the RBI Ombudsman office Ensure all RBI complaints are resolved within the defined internal and regulatory timelines Maintain highquality complaint resolution and minimize repeat complaints Analyze customer complaints to identify root causes RCA and implement preventive actions Drive process improvements based on complaint trends and customer feedback Work on initiatives to improve customer satisfaction CSAT and operational efficiency Conduct regular reviews with stakeholders to improve closure quality and turnaround times Manage escalated cases and ensure compliance with RBI guidelines and internal policies Depending on experience the role may involve handling a team as well as working as an individual contributor on critical projects
📌 Customer Service Manager Chennai
🏢 Talent Leads HR Solutions
📍 Chennai
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