Job Summary We are seeking a proactive and customerfocused Customer Support Executive with experience handling US customers The ideal candidate should possess excellent communication skills a customerfirst mindset and the ability to identify opportunities for upselling and crossselling while delivering exceptional technical support Key Responsibilities Provide excellent customer support to USbased customers via phone email and chat Resolve customer queries complaints and technical issues efficiently Deliver firstlevel technical support and escalate complex issues when required Identify opportunities for upselling and crossselling products and services Analyze customer requirements and recommend suitable solutions Monitor customer interactions and contribute to improving customer satisfaction Maintain accurate customer records and update CRM systems Collaborate with internal teams to ensure timely issue resolution Meet customer satisfaction quality and productivity KPIs Prepare and analyze sales and customer interaction reports to identify trends and opportunities Mandatory Skills 1 to 5 years of experience in Customer Support US Process Experience supporting US customers is mandatory Excellent verbal and written English communication skills Strong Upselling and Crossselling skills Handson experience in Technical Support Ability to perform Sales Analysis and identify revenue opportunities Experience using CRM tools such as Salesforce Zendesk or similar platforms Solid problemsolving and customerhandling skills Ability to work independently in a fastpaced environment Comfortable working in US Shift Night Shift Preferred Qualifications Graduate in any discipline Experience in BPO SaaS IT Services or Customer Success is preferred Familiarity with customer support metrics such as CSAT FCR AHT and SLA

📌 Customer Support Representative (Chandigarh)
🏢 Rojgar Group Hiring For Rojgar Group
📍 Chandigarh