Key Responsibilities Manage incoming and outgoing calls in a qualified manner Respond to customer inquiries complaints and concerns with a problemsolving mindset Log customer interactions and track followups Offer timely and relevant solutions to resolve customer issues Collaborate with team members to escalate and address more complex concerns Meet key performance metrics including call handling time customer satisfaction and resolution rates venue Details 1st Floor 122 Optima Puttappa Industrial Estate Main Road Whitefield Mahadevapura Bengaluru Karnataka 560048 Deepak HR hidden mobile