What we are looking for: -

- We are looking for a customer-focused Customer Service Representative (Chat Support) to deliver high-quality support through digital chat platforms
- This role requires solid written communication skills, attention to detail, and the ability to resolve customer queries efficiently
- Handle inbound customer interactions via chat with professionalism and empathy
- Understand customer issues and provide accurate, timely resolutions
- Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS)
- Document chat interactions clearly and accurately in internal systems
- 0–2 years of customer service experience (chat support preferred)
- Strong written communication skills in English
- Ability to manage multiple chat conversations simultaneously
- Prior experience in chat-based customer support
- Exposure to healthcare, insurance, or managed care processes




- Familiarity with CRM tools or chat platforms
- Excellent written communication and typing accuracy

Background Acceptance: -

Process only B.Sc, B.Com, BA, MBA graduates

Skills: International Chat Process, Email Support, Chat Support, Non Voice

Experience: 0.00-0.00 Years

Education: Bachelor of Music Education (B.M.E.), Bachelor of Science (B.Sc), Bachelor in General Studies (BGS), Bachelor of Business Administration (B.B.A), Bachelors of Law (B.L/L.L.B), Bachelor of Commerce (B.Com), Bachelor of Arts (B.A), Bachelor of Health Science, Bachelor in Hotel Management (B.H.M), Bachelor of Liberal Arts (BLA/ALB), Bachelor of Education (B.Ed), Bachelor of Social Work (B.S.W)

📌 Process Associate (Gurugram)
🏢 Artech Infosystems Private
📍 Gurugram