Position Customer Support Executive Location Day Rotational Days and timings 5 days a week Location Trinity Bangalore Role Overview Allied Worldwide is seeking a Customer Support Executive to serve as a coordination point between internal teams partners and IT engineers The role focuses on request management Communication and operational support to ensure IT tasks and incidents are handled efficiently and within agreed SLAs Key Responsibilities Serve as the primary coordination point for ITrelated requests and activities Communicate with IT engineers to assign track and follow up on tickets Log update and manage incidents and service requests in ticketing systems Monitor progress of IT tasks and ensure timely updates to stakeholders Escalate issues to relevant IT engineers or teams based on priority and impact Ensure SLA adherence and timely closure of tickets Maintain clear documentation of interactions actions taken and resolutions Provide regular status updates and reports as required Support operational processes related to IT service delivery Required Skills Qualifications Excellent verbal and written communication skills in English Strong coordination followup and stakeholder management skills Basic understanding of IT service desk or support environments Experience working with ticketing tools Sysaid Freshdesk Zendesk Jira etc Ability to prioritise tasks and work under pressure Willingness to work in rotational or night shifts if required Preferred Qualifications Prior 1 2 years of experience in customer support service coordination or IT operations support Exposure to working with IT engineers or technical teams Basic knowledge of ITIL concepts and SLA management Experience supporting global operations UK EU regions preferred What We Offer Competitive salary and benefits Comprehensive onboarding and process training Opportunity to work in a global IT services environment Career growth into IT operations service delivery or coordination roles Position Customer Support Executive Location Day Rotational Days and timings 5 days a week Location Trinity Bangalore Role Overview Allied Worldwide is seeking a Customer Support Executive to serve as a coordination point between internal teams partners and IT engineers The role focuses on request management Communication and operational support to ensure IT tasks and incidents are handled efficiently and within agreed SLAs Key Responsibilities Serve as the primary coordination point for ITrelated requests and activities Communicate with IT engineers to assign track and follow up on tickets Log update and manage incidents and service requests in ticketing systems Monitor progress of IT tasks and ensure timely updates to stakeholders Escalate issues to relevant IT engineers or teams based on priority and impact Ensure SLA adherence and timely closure of tickets Maintain clear documentation of interactions actions taken and resolutions Provide regular status updates and reports as required Support operational processes related to IT service delivery Required Skills Qualifications Excellent verbal and written communication skills in English Strong coordination followup and stakeholder management skills Basic understanding of IT service desk or support environments Experience working with ticketing tools Sysaid Freshdesk Zendesk Jira etc Ability to prioritise tasks and work under pressure Willingness to work in rotational or night shifts if required Preferred Qualifications Prior 1 2 years of experience in customer support service coordination or IT operations support Exposure to working with IT engineers or technical teams Basic knowledge of ITIL concepts and SLA management Experience supporting global operations UK EU regions preferred What We Offer Competitive salary and perks Comprehensive onboarding and process training Opportunity to work in a global IT services environment Career growth into IT operations service delivery or coordination roles