- Connecting with customers through calls to collect reviews and feedback.
- Reaching out to users to gather feedback on their experience with vendors and identify areas for improvement.
- Conducting spam verification calls to ensure data authenticity.
- Managing outreach records and updating call responses in internal trackers.
- Documenting and analyzing user insights to generate actionable recommendations for enhancing service quality.
- Coordinating with cross-functional teams for review moderation and escalations.
- Supporting the marketing team with daily tasks and contributing to active campaigns and initiatives.
What Makes You a Great Fit
- Excellent verbal communication and interpersonal skills.
- Strong attention to detail and data accuracy.
- Confidence in handling customer calls with professionalism and empathy.
- Positive organizational skills with the ability to manage multiple tasks effectively.
- Proficiency in MS Excel or Google Sheets (preferred).
WedMeGood - Your wedding, Your way.
WedMeGood connects families to the best wedding professionals and brands, who fit their style. We are India's largest wedding planning platform and app, connecting more than 5 lakh couples with the right wedding brands each year. The website gets more than a million unique visitors each month, and the app has had more than 6 million lifetime downloads We believe in growing together and bringing the best in each teammate. For us ethics, quality of work, innovation and perseverance are the key factors.